Sub Tech Repairs: Consumer Choice Award 2023, Montreal

Sub Tech Repairs is proud to be a Consumer Choice Award 2023 winner (recognition of excellence) for cell phone, computer and game console repair in Montreal. This North American recognition, awarded since 1987, is based on real customer satisfaction — not advertising.

What it means for you

An award doesn’t fix your phone, but it answers the question everyone asks before handing over a device: can I trust this shop? With 5,600+ Google reviews at 4.9★, a 1-year warranty on every repair and a free diagnostic before any work, the numbers already said yes. The Consumer Choice Award 2023 confirms it independently.

Why customers pick us

We’re open 7 days a week, 8:30 AM to 9 PM, at 757 Rue Beaubien East, one minute from Beaubien metro. Same-day service is available for many common repairs, depending on model, parts and damage. Cracked iPhone screen, Samsung battery, MacBook that won’t boot, PS5 with no picture — walk in, get a free diagnostic and a firm quote before any work.

How the award is decided

The Consumer Choice Award 2023 is not something a business applies for or pays to win. Winners are identified through independent research into what consumers in a given city actually think of the businesses in a category, which is why it is described as a recognition of excellence based on customer satisfaction rather than advertising. For a repair shop, that means the verdict comes from the people who walked in with a broken device and walked out with a working one.

What earned it

The day-to-day habits behind the award are the same ones customers describe in more than 5,600 Google reviews: a free diagnostic before any money changes hands, a firm quote you approve before work starts, a 1-year warranty on every repair, technicians on site who handle board-level micro-soldering and data recovery instead of sending devices away, and doors open seven days a week from 8:30 AM to 9:00 PM without an appointment.

What it changes for you

Nothing about the way you are served, and that is the point. The award is a signal you can use when you are choosing between shops from a search result: it is independent, it is specific to Montreal, and it sits next to a public review record you can read yourself. Bring the device to 757 Rue Beaubien E, one minute from Beaubien metro, and judge the rest in person.

What Sub Tech Repairs customers get at every visit

Beyond any distinction, here’s what every customer gets at the counter:

• 4 to 5 certified technicians on site — Several specialized technicians work at the bench at the same time: real technicians, real advice.
• Tested before it leaves — After every repair we run a full hardware test to confirm every function works.
• 1-year warranty — Every repair is covered by a 1-year warranty.
• After-service support — A question after the repair? Call the technician: they’ll answer.
• Service in 10 languages — French, English, Arabic, Spanish, Turkish, Russian, Italian, Portuguese, Hindi and Urdu.
• We protect the customer — We take responsibility for your whole experience: we protect the customer, not just the transaction.
• The complete result — We stand behind the complete result, not just the part we replaced.
• No fix, no charge — If we can’t repair your device, you don’t pay for the repair.
• A new problem? A fair solution — If another issue makes the repair useless, we don’t hide behind “that’s a different problem”: we find a fair solution and protect your money.

Sub Tech Repairs’ 68 commitments, at a glance

1. Customer first, profit second
2. Honest diagnosis: we tell you when a repair isn’t worth it
3. Repair before replacing, when it makes sense
4. Recommendations based on your needs, not our profit
5. Honest advice for old or heavily damaged devices
6. Options based on how long you plan to keep the device
7. We help you decide: repair, sell or replace
8. Every device treated like our own
9. Free diagnostic, always
10. Phone repairs from $29 (plus taxes)
11. Phone screen from $39
12. Phone battery from $29
13. Charging port from $39
14. Camera, speaker or microphone from $29
15. Used-original parts from $20
16. Firm price before the repair, no surprise charges
17. Several repair options before you decide
18. We explain the repair before we start
19. No fix, no charge: if we can’t repair it, you don’t pay for the repair
20. We check the device before you spend
21. Returning-customer discounts up to 30–40% depending on the repair
22. No appointment needed for most repairs
23. Screen and battery often done in 10 to 30 minutes
24. Charging port often repaired in 10 to 30 minutes
25. Camera, speaker and microphone often in 15 to 30 minutes, while you wait
26. Same day for many tablet, computer and console repairs
27. Large parts inventory on site
28. Open 7 days a week, 8:30 a.m. to 9 p.m.
29. Emergency and after-hours repairs on request
30. Fast service for students
31. Fast service for delivery drivers
32. Priority service for business owners and work phones
33. Fast service for travelers
34. 4 to 5 specialized, certified technicians on site
35. Advanced board-level diagnostics, even for dead devices
36. Motherboard and logic board repair: other shops send us their difficult boards
37. In-house micro-soldering, never outsourced
38. Liquid and water damage diagnostics and repair
39. 99% success rate, with no further damage
40. We fix the cause, not just the symptom
41. Whole-device diagnostic, not just the fault you came in for
42. Device health check available
43. Battery health checked during the diagnostic
44. Charging system checked during the diagnostic
45. Frame condition checked before screen replacement
46. Cameras, speakers and sensors tested
47. Network and SIM functions checked when needed
48. Face ID and Touch ID diagnostics
49. Full hardware test after every repair
50. A part option for every budget: new original, used-original or quality compatible
51. We help you choose the right quality: affordable repairs for older devices, premium repairs for newer ones
52. Temporary repair options
53. Every part checked before it goes in
54. Data-first repairs: we keep your data whenever possible
55. Data recovery, even from a device that won’t turn on
56. 1-year warranty on every repair
57. After-repair support: call the technician
58. A problem after our repair? We fix it
59. We stand behind the complete result, not just the part we replaced
60. A new problem, even an unrelated one? We find a fair solution
61. Repair, refund or another solution, depending on the situation
62. We can remove the part we installed and refund it, when appropriate
63. Never stuck with an unusable device: data recovery or buyback instead of a forced extra repair
64. You don’t pay for a repair you can’t benefit from
65. We protect the customer, not just the transaction
66. Phones, tablets, MacBooks, computers and consoles under one roof
67. Buy, sell and trade phones, even damaged ones
68. Service in 10 languages

Next step: our customer reviews.

Our 68 commitments explained: why choose Sub Tech Repairs: what our customers say.

See for yourself: read our Google reviews.

Thank you, Montreal, for your trust. Read our Google reviews, contact us — and check our student and newcomer discounts.